Buyer Beware

Have any of you ever used the Blinc brand of cosmetic products? If so, I hope you did not have the same experience as I had had with them. Upon the suggestion of a friend, I ordered their mascara because it is supposed to be good for sensitive eyes, and so far, the only mascara I have ever found to not irritate my eyes has been Clinique. So, I figured I'd give Blinc a shot. It sounded pretty cool- the mascara goes on and forms tubes around your lashes, making it waterproof and smudgeproof. The claim was that no pieces would fall into your eyes while wearing it, therefore no irritation. And, all of that was true, I'll admit. Although, it didn't make my lashes as full as I would have liked, it was definitely waterproof and smudgeproof. So far, so good until I went to remove it last night.

According to their website, you should use warm water and gentle pressure and the tubes will fall right off, leaving no trace of the mascara. Um, yeah, okay. The tubes came off, BUT SO DID MY EYELASHES! After I finished removing the mascara, half of my eyelashes were gone. Not even kidding, they looked virtually nonexistent.

So, I emailed Blinc to tell them of my dissatisfaction. I mean, I paid $25 for a tube of mascara, and after one use, I will never use it again. And this morning, I get this response:

Hello Emily,

I am so sorry to hear that! I can understand how frustrating that must be and I can assure you that our product was never intended to do anything more than prevent eyelash loss. Since our formula does form tubes that are easily removed with water and pressure, when the right combination is used, it is much gentler on your eyelashes than a typical mascara would be. Especially when using make-up remover where you are constantly rubbing your eyes to remove an oil based eyeliner, with our mascara the more water you use the easier it is to remove our product with slight pressure.

If anything, I would suggest perhaps using more water when removing the mascara. Another great suggestion we have heard from customers would be to remove the mascara in the shower, simply allow the spray from the shower head rinse over your eyes and usually the amount of water and pressure being applied removes most of the tubes, if not all of the product.

I am sorry again and I understand how disappointing that can be, I hope you have better luck with our products in the future!

Have a great day!

Um, REALLY!? That's it? That's all I get? The insinuation that I did not properly remove the mascara and wish for me to have better luck with their products in the future?! Not gonna happen because I will NEVER use Blinc products again, and I'll tell anybody who will listen what happened and the response I got. Oh sure, the email was quite upbeat, but the spin that was put on it clearly made it seem like my fault when I did EVERYTHING just as they said to. No offer to refund me my money, no offer to make things right, nothing. It took all I had not to send a scathing response, blasting that customer service rep for all she was worth because, man, I was certainly mad enough to!

So, ladies, beware of the Blinc mascara. I am not the only one who has experienced eyelash loss- I googled it after what happened and, come to find out, other people have had this issue. Silly me for not reading some reviews before purchasing. I've learned my lesson.