Beyond the Rack = TERRIBLE

If you can help it, do not ever make a purchase from Beyond the Rack.

I purchased a pair of Badgely Mischka shoes back in mid-February that I was hoping would be the shoes I wore in my wedding.  They were gorgeous and the perfect shade of purple.  Beyond the Rack sent me several emails in the next few weeks that they were expecting the shoes any day, and would ship them to me immediately.  Then, several weeks passed, and I did not hear a word from them.

Week before last, I called Beyond the Rack's customer service number and was assured that the shoes would ship to me last week.  Last week came and went and I didn't receive any shipment notification.  Then today, I got an email that my purchase has been refunded because they "couldn't secure my shoes from their suppliers."  REALLY?!?  Now that I look at Beyond the Rack's reviews, I see that this is a common problem.  But it really makes me angry.  That is a terrible way to do business.  You should not advertise an item for sale if you do not know for sure that you can get it.  And two months after the fact, I don't get an apology note or a phone call or anything that would be courteous.  No, I get an email.

Beyond the Rack has just vaulted itself to one of my least favorite companies, right up there with David's Bridal.  Do yourself a favor, and don't bother when you see something you like on Beyond the Rack.  Chances are, you'll just be disappointed in the end.